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Now What? Expectations in the RCM onboarding process.

Thursday, August 31st 2017 11:44 am
"If you can't describe what you are doing as a process, you don't know what you're doing."                        ...

Make "Payment Convenience" a Key Term in Your RCM Vocabulary

Thursday, August 17th 2017 11:27 am
For a while now, there has been a steady drum beat in the healthcare press regarding MACRA/MIPS and the importance of provider participation.  It is no stretch to say an entire industry has...

Promises and the Art of Not Keeping Them

Friday, June 2nd 2017 9:24 am
“If it sounds too good to be true, it probably is.”  - Unknown
“Here's the way I see it, Ted.  Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.”  -Tommy Callahan

Of Dementia and Documentation

Thursday, April 13th 2017 12:14 pm
“I meant every word I didn’t say.”  -Jimmy Dunne
My mother is 90 and showing early signs of dementia.  She forgets things.  She occasionally suspects she has been robbed, or insists she is being singled out for persecution from among the...

Cash may be king, but Cash Flow is the power behind the throne.

Friday, March 17th 2017 11:16 am
A friend of mine says, “Money isn’t the key to happiness, but if you have enough money, you can get a key made!”  That’s not really true, of course, but inconsistent cash...

Are you cash-flowing your patients' lives?

Tuesday, November 8th 2016 12:59 pm
Last night a member of my immediate family spent over two hours in urgent care - two doctors, four nurses working simultaneously, two separate blood draws, multiple tests and protocols. ...

RFP, RFI, or RFQ. Anyway you spell it...

Monday, March 7th 2016 8:38 am
Technically speaking, they're different. The Humboldt State University's IT Services website explains the differences between them, if you care. That long questionnaire designed to...

Measuring Staff Performance - Part III

Monday, December 21st 2015 9:58 am
  "There are two possible outcomes: if the result confirms the hypothesis, then you've made a measurement. If the result is contrary to the hypothesis, then you've made a...

The Truth Likely Lies in Your Doubts

Tuesday, June 24th 2014 1:08 pm
Dear KeyNotes,
 
I manage a small multi-specialty clinic in a suburban community.  We have 5 MDs, 3 PAs and 30 employees.  I have a clinical supervisor, a billing office manager, two certified coders, and...

Better Customer Service in the Business Office

Tuesday, June 17th 2014 1:08 pm
We all work in customer service.  Patients (customers) are too hard to come by and good reputations too diligently won to take customer service lightly, so ignore this truth at your peril. At...

Come on in, the water's fine! Sticking your toe in the RCM pool

Tuesday, April 8th 2014 1:08 pm
Several years ago the American Dental Association ran a commercial that said, "Ignore your teeth and they'll go away."  A healthy revenue cycle is a lot like that. There was a time...

Opinion: Anger, Disappointment, and a Collective Sigh of Relief

Thursday, April 3rd 2014 1:08 pm
I have a friend who says, "We have to deal with the world the way it is, not the way we want it to be." By now everyone who pays attention knows that the unpredictable and chaotic kerfuffle...

Providers Take Action to Meet Declining Reimbursement Challenges

Tuesday, July 30th 2013 11:12 am
J.K. Rowling, author of the Harry Potter series said, “It is a strange thing, but when you are dreading something, and would give anything to slow down time, it has a disobliging habit of...

Not So Fast - Don't Cash that EHR Incentive Check Just Yet

Thursday, May 23rd 2013 3:39 pm
So, you did the research and purchased a certified EHR system.  You invested in training.  You made every effort to use the software in a meaningful way.  You attested to meaningful...

Stone Soup - What Captain Kangaroo Can Teach Us About Revenue Cycle Management

Wednesday, March 13th 2013 9:19 am
Way back when I was a little kid and we only had three television channels (assuming the cloud cover and wind direction were co-operating), I would get up every morning at 8:00 AM to watch Captain...

Don't Try This at Home Part II - Why Better Source?

Thursday, February 28th 2013 8:54 am
Why Better-source? It saves time. Some EHR and PM vendors suggest that new technologies make billing as easy as hitting “send” and waiting for the money. Those in the trenches...

Don't Try This at Home - What Remodeling My Kitchen Taught Me about Medical Billing

Thursday, February 28th 2013 8:52 am
My wife and I recently began an extensive remodel of our kitchen, laundry and downstairs bath. Before he began, our contractor, Rodney (his real name) began to walk us through the process from...

past blogs

Promises and the Art of Not Keeping Them
Friday, June 2nd 9:24 am
Of Dementia and Documentation
Thursday, April 13th 12:14 pm
Miracle Cures and Medical Billing
Monday, April 3rd 8:46 am
More »


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