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Now What? Expectations in the RCM onboarding process.

Thursday, August 31st 2017 11:44 am
"If you can't describe what you are doing as a process, you don't know what you're doing."                        ...

RFP, RFI, or RFQ. Anyway you spell it...

Monday, March 7th 2016 8:38 am
Technically speaking, they're different. The Humboldt State University's IT Services website explains the differences between them, if you care. That long questionnaire designed to...

Measuring Staff Performance - Part II

Wednesday, December 16th 2015 9:28 am
"Every line is the perfect length if you don't measure it."                                  ...

The Truth Likely Lies in Your Doubts

Tuesday, June 24th 2014 1:08 pm
Dear KeyNotes,
 
I manage a small multi-specialty clinic in a suburban community.  We have 5 MDs, 3 PAs and 30 employees.  I have a clinical supervisor, a billing office manager, two certified coders, and...

Better Customer Service in the Business Office

Tuesday, June 17th 2014 1:08 pm
We all work in customer service.  Patients (customers) are too hard to come by and good reputations too diligently won to take customer service lightly, so ignore this truth at your peril. At...

Come on in, the water's fine! Sticking your toe in the RCM pool

Tuesday, April 8th 2014 1:08 pm
Several years ago the American Dental Association ran a commercial that said, "Ignore your teeth and they'll go away."  A healthy revenue cycle is a lot like that. There was a time...

Keep Your Practice Healthy by Using Performance Metrics

Tuesday, February 25th 2014 1:08 pm
"Mufasa."
"Ooo, do it again."
"Mufasa, Mufasa, MUFASA!"
"Ooo, it tingles!"...

past blogs

Let's be Thankful Together
Wednesday, November 22nd 10:18 am
Promises and the Art of Not Keeping Them
Friday, June 2nd 9:24 am
Of Dementia and Documentation
Thursday, April 13th 12:14 pm
More »


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