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Now What? Expectations in the RCM onboarding process.

Thursday, August 31st 2017 11:44 am
"If you can't describe what you are doing as a process, you don't know what you're doing."                        ...

Measuring Staff Performance - Part I

Wednesday, December 9th 2015 8:33 am
"Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you  can't understand it. If you can't understand it,...

The Truth Likely Lies in Your Doubts

Tuesday, June 24th 2014 1:08 pm
Dear KeyNotes,
 
I manage a small multi-specialty clinic in a suburban community.  We have 5 MDs, 3 PAs and 30 employees.  I have a clinical supervisor, a billing office manager, two certified coders, and...

Come on in, the water's fine! Sticking your toe in the RCM pool

Tuesday, April 8th 2014 1:08 pm
Several years ago the American Dental Association ran a commercial that said, "Ignore your teeth and they'll go away."  A healthy revenue cycle is a lot like that. There was a time...

Opinion: Anger, Disappointment, and a Collective Sigh of Relief

Thursday, April 3rd 2014 1:08 pm
I have a friend who says, "We have to deal with the world the way it is, not the way we want it to be." By now everyone who pays attention knows that the unpredictable and chaotic kerfuffle...

Just What Do You Mean, "Pay for Value?" Part I

Monday, September 16th 2013 11:38 am
There's a Chinese proverb that goes, "When the winds of change blow, some people build walls, others build windmills." In the business of healthcare, change is a ruthless beast. It...

Not So Fast - Don't Cash that EHR Incentive Check Just Yet

Thursday, May 23rd 2013 3:39 pm
So, you did the research and purchased a certified EHR system.  You invested in training.  You made every effort to use the software in a meaningful way.  You attested to meaningful...

past blogs

Promises and the Art of Not Keeping Them
Friday, June 2nd 9:24 am
Of Dementia and Documentation
Thursday, April 13th 12:14 pm
Miracle Cures and Medical Billing
Monday, April 3rd 8:46 am
More »


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