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Let's be Thankful Together

Wednesday, November 22nd 2017 10:18 am
“I’m afraid I might be everything I hate.”  -  The Vespers
“We pray for the big things and forget to give thanks for the ordinary, small (and yet really not small) gifts.”  -  Dietrich Bonhoeffer

Now What? Expectations in the RCM onboarding process.

Thursday, August 31st 2017 11:44 am
"If you can't describe what you are doing as a process, you don't know what you're doing."                        ...

Are you cash-flowing your patients' lives?

Tuesday, November 8th 2016 12:59 pm
Last night a member of my immediate family spent over two hours in urgent care - two doctors, four nurses working simultaneously, two separate blood draws, multiple tests and protocols. ...

Better Customer Service in the Business Office

Tuesday, June 17th 2014 1:08 pm
We all work in customer service.  Patients (customers) are too hard to come by and good reputations too diligently won to take customer service lightly, so ignore this truth at your peril. At...

KeyNotes Special Report: SGR and ICD-10 Legislation Update

Thursday, March 27th 2014 1:08 pm
The status of last minute legislation that would delay physician Medicare reimbursement cuts under the SGR and delay implementation of ICD-10 is fluid to say the least. Predictions concerning the...

past blogs

Let's be Thankful Together
Wednesday, November 22nd 10:18 am
Promises and the Art of Not Keeping Them
Friday, June 2nd 9:24 am
Of Dementia and Documentation
Thursday, April 13th 12:14 pm
More »


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