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The Truth Likely Lies in Your Doubts

Tuesday, June 24th 2014 1:08 pm
Dear KeyNotes,
 
I manage a small multi-specialty clinic in a suburban community.  We have 5 MDs, 3 PAs and 30 employees.  I have a clinical supervisor, a billing office manager, two certified coders, and...

Better Customer Service in the Business Office

Tuesday, June 17th 2014 1:08 pm
We all work in customer service.  Patients (customers) are too hard to come by and good reputations too diligently won to take customer service lightly, so ignore this truth at your peril. At...

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Wednesday, November 22nd 10:18 am
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